LEGAL
Privacy Policy
Last updated: May 2026. This policy describes how JJS Pianos ("we", "us") handles personal data when you use this website or contact us about piano removals, transport, storage or related services.
1. Who we are
JJS Pianos provides specialist piano logistics in the United Kingdom. For data protection enquiries, contact us using the details on our contact page.
2. Data we collect
When you submit an enquiry or booking request, we may process your name, contact details (email and telephone), address or location information relevant to the job, piano type and service details, and any other information you choose to provide in free text fields.
3. How we use your data
We use this information to respond to your enquiry, prepare quotes, schedule surveys or moves, fulfil contracts, manage storage, comply with legal obligations (including insurance and health and safety), and improve our services. We do not sell your personal data.
4. Lawful bases
Depending on the activity, we rely on performance of a contract, legitimate interests (for example operating a professional removals business and responding to enquiries), or consent where we ask for it (such as marketing, if offered and separately consented to).
5. Retention and security
We retain information only as long as needed for the purposes above, including any statutory retention periods. We apply appropriate technical and organisational measures to protect personal data.
6. Your rights
Under UK GDPR you may have rights to access, rectify, erase, restrict or object to certain processing, and to data portability where applicable. You may also lodge a complaint with the ICO. To exercise your rights, contact us using the details on our contact page.
7. Cookies and analytics
This brochure site may use essential cookies required for security and basic operation. If we add analytics or non-essential cookies, we will update this policy and, where required, obtain consent before activation.
8. Changes
We may update this policy from time to time. The "Last updated" date at the top will change when we do.